Shipping and Returns

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Domestic orders over $100 now qualify for free shipping!

Domestic orders are shipped UPS ground. PO Box addresses can only be sent using the US Postal service. Please contact us if this is the case

US Military Active Duty receive free shipping.

International shipping.

All our International orders go Fedex.

We can't send through the USPS--it's not reliable.

We hope it changes. Seriously. We understand your frustration and annoyance and we share it.

Customs and Duties

Customs and duties are a real thing and may be due in your country and you are responsible for these charges. They are at the discretion of your government. The carrier will inform you of any customs fees; it has nothing to do with us. We cannot help with it. We cannot refund international shipping costs on packages returned to us.

We hope to offer more information in the new year regarding customs and duties, but for now the carrier will be in touch with you.

Shipping right now is extremely difficult and challenging in every way. We really hope that one day we will put this COVID pandemic behind us, and let the world’s infrastructure recover.

Large Orders

We may insist on these requiring a signature--for your protection and ours. For very large first time orders we may wait to ship for two to three weeks.

Returns

We will accept some returns for store credit.

Please remember that we can't resell returned oils, except in special circumstances, even if they are sealed.

We cannot refund shipping costs.

Please take care when shipping to common areas like general lobbies, or leaving on the doorstep. We cannot refund these orders.

 

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